McMaster Resources
Campus Emergency Services
These emergency services are available to students, faculty, staff and main campus visitors.

Main Campus Security Call (905)525-9140 x 24281
Alternative Phone: (905) 522-4135
Any University Phone: Dial 88
Inside Every Elevator on Campus: Direct Line

Emergency Phones Map View Emergency Phone Map
Emergency phones are located throughout the campus. Pick up the phone and it will directly dial campus security.

Emergency First Response Team (EFRT) Call (905)522-4135
Located in the McMaster University Student Centre room 103, to the right of Compass. Only available on main campus.
On-Campus Services
If you or someone you are with is in need of immediate medical attention, call campus security at (905) 525-9140 x 24281.
Student Wellness Centre Link to website
The Student Wellness Centre is the place on campus to address your wellness needs. We provide a range of counselling options, medical services and wellness programs so that you can get the most out of your McMaster experience, academically and personally!
Location: McMaster University
PGCLL 210/201. 1280 Main Street West. Hamilton, ON L8S 4K1
Phone: 905-525-9140 Ext. 27700
Sexual Violence Prevention and Response Office Link to website
For students, staff, and faculty
Our services are available to all members of the McMaster community, including undergraduate, graduate, and continuing education students, staff, faculty, medical residents, volunteers, visitors and visiting professors, and institutional administrators and officials representing McMaster University.
Location: Reception – Room 104 University Hall 1280 Main Street West
Hamilton, Ontario L8S 4K1
Phone: (905) 525-9140 Ext. 20909
MAC Food Collective Centre Link to website
The Food Collective Centre is McMaster’s on-campus food bank and food security resource. We are a service run by students dedicated to ensuring that food is always accessible to support food insecure individuals. Our goals also include cultivating stronger food systems in the McMaster and surrounding community, and advocating for systems to better accommodate and support students.
Location: McMaster University, MUSC 201
1280 Main Street West. Hamilton, Ontario L8S 4L8
Phone: 905-525-9140 Ext. 22003
Women + Gender Equity Network (WGEN) Link to website
The MSU Women & Gender Equity Network (WGEN) is a peer support driven service that caters to women, trans folk, people who identify outside the gender binary, gender non-conforming folk and all survivors of sexual and gender-based violence from all gender identities.
Location: McMaster University, MUSC 201
1280 Main Street West. Hamilton, Ontario L8S 4L8
Phone: 905-525-9140 Ext. 22003
Emergency Financial Support Link to website
Emergency Financial Support is a resource for students in a state of financial emergency such as:
- No money for expenses such as food, rent, utilities, required technology for virtual and online courses and uninsured medical/dental bills
- Pending eviction from your place of residence
- Negative circumstances outside of your control
Phone: (905) 525-9140
ONLINE / PHONE SERVICES
Employee and Family Assistance Program (employees) Link to website
McMaster University is proud to offer the extended benefit of an Employee and Family Assistance Program (EFAP) with our partner, Telus Health.
Individuals can contact Telus Health through their website, app or by phone toll-free, 24 hours a day, 7 days a week to book appointments, or access any EFAP service.
Phone: Toll Free: 1.833.366.4544
Download: LifeWorks Mobile App
Empower Me (Graduate Students) Link to website
24 hour counselling service funded by the GSA insurance plan.
Phone: 1 (833) 628-5589 (toll-free) from anywhere in North America to be directly connected to the Empower Me Clinical Response Center.
We Speak Student (undergraduate students) Link to website
24 hour counselling services funded by the MSU.
Addictions
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
Off-Campus Services
Alcohol, Drug & Gambling Services (ADGS) Link to website
ADGS is for:
- People with concerns about alcohol, drugs or gambling
- People over age 21 for the alcohol and drug programs
- People over age 12 for the gambling programs
Families and friends can call for information and support.
Location: 21 Hunter St. East, 3rd Floor, Hamilton ON.
Phone: 905-546-3606
Men's Addiction Service Hamilton (MASH) Link to website
The Men’s Addiction Service Hamilton (MASH) is a safe place that welcomes men who are struggling with substance use problems.
Location: 595 Main Street East. Hamilton, Ontario, L8M 1J4
Phone: (24/7 Access) 905 527-9264
Administrative: 905 522-1155 ext. 35219 / 35220
Womankind Addiction Service Link to website
Womankind Addiction Service provides a range of gender responsive programming and supports to women seeking change with their substance use. A 26 bed facility located in west Hamilton, Womankind offers a safe, inclusive and caring place where all women and woman identified individuals are welcomed and assisted by our specially trained team to assess and define next steps regarding their substance use and recovery with a whole person approach.
Location: 431 Whitney Ave, Hamilton ON
Phone: (24 hours a day, 7 days a week) (905) 545-9100.
BIPOC Resources
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
Online/Phone Services
Black Youth Helpline Link to webiste
serves all youth and specifically responds to the need for a Black youth specific service – offers multicultural youth helpline & services.
Phone – 1-833-294-8650
De dwa da dehs nye>s Link to website
Aboriginal Health Centre provides programming in 7 areas. Health Care (Doctors, nurse practitioners, and other health care professionals), Health Promotion, Our Health Counts, Advocacy Services, Children’s Programs, Mental Health Programming and Traditional Healing to the Indigenous community of Hamilton, Brantford & Niagara.
Hamilton 905-544-4320
Brantford 519-752-4340
Niagara 1-877-402-4121
Healing in Colour Link to website
A directory of BIPOC therapists who are committed to supporting BIPOC in all our intersections. By helping to connect the community in this way, we aim to revitalize a legacy of healing, liberation work and resiliency practices that have been lost/taken.
Hope for Wellness Link to website
Offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.
Call – 1-855-242-3310
Native Women's Centre Link to website
The Native Women’s Centre provides safe, emergency shelter for all women regardless of age, ancestry, culture, place of origin or sexual orientation with or without children who are experiencing crisis in their lives due to family violence, homelessness, or conflict with the law. 24 hours per day, 7 days per week including all meals, emergency clothing and personal need items for all residents.
Phone- 1-888-308-6559
Talk 4 Healing Link to website
Indigenous women can get help, support and resources seven days a week, 24 hours a day, with services in 14 languages
Phone-1-855-554-4325
Food & Housing Emergency Resources
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
On-Campus Services
If you or someone you are with is in need of immediate medical attention, call campus security at (905) 525-9140 x 24281.
MAC Food Collective Centre Link to website
The Food Collective Centre is McMaster’s on-campus food bank and food security resource. We are a service run by students dedicated to ensuring that food is always accessible to support food insecure individuals. Our goals also include cultivating stronger food systems in the McMaster and surrounding community, and advocating for systems to better accommodate and support students.
Phone- (905)525-9140 ext. 23139
Emergency Financial Support Link to website
- Emergency Financial Support is a resource for students in a state of financial emergency such as:
- No money for food or rent
- Pending eviction from your place of residence
- Negative circumstances outside of your control
Emergency housing - Off campus
Barrett Centre for Crisis Support Link to website
Barrett Centre for Crisis Support provides a safe environment in the community and responds to the needs of individuals, 16 years of age or older, who experience a mental health crisis and do not require a hospital stay. Counselling, short-term crisis bed stay and group treatment available.
Confidential and free services 24 hours a day, 365 days a year.
Phone- (905)529-7878
Toll free- 1(844)777-3571
Flamborough Women's Resource Centre Link to website
The Flamborough Women’s Resource Centre offers individual counselling, employment counselling and transitional housing support.
Location: 17 Main St. South, P. O. Box 1499, Waterdown, ON L0R 2H0
Phone (289)895-8580
Interval House Emergency Shelter Link to website
Interval House provides emergency shelter for women and their children. Emergency transportation may be provided at no cost. The shelter is located at 630 Sanatorium Rd. in Hamilton off of Garth and Mohawk.
24-hour Crisis Line: (905) 387-8881 (accepts collect calls)
Martha House Link to website
Martha House is a secure and accessible, 40-bed emergency shelter for women and their children who are homeless and fleeing violence and abuse.
Location: 25 Ray St. North. Hamilton, ON
24-Hour Crisis Line:905-523-6277
Emergency food - Off campus
Hamilton Food Share Link to website
Hamilton Food Share is an emergency food bank hub that supplies healthy food to 12 food banks and hot meal programs across Hamilton.
LGBTQ+ Services
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
Online/Phone Services
Trans Lifeline Link to website
a trans-led organization that connects trans people to the community, support, and resources they need to survive and thrive.
Rainbow Health Ontario Service Provider Directory Link to website
designed to help you find health and social service providers who have expressed a commitment to providing competent and welcoming care to LGBT2SQ people in Ontario.
Speqtrum Hamilton Link to website
This site is intended for members of Hamilton’s LGBTQ+ community, families and friends. It showcases important resources for community support with information about faith, health, law, and parenting for queer youth and families.
LGBT Youth line Link to website
offers confidential and non-judgemental & informed LGBTTQQSI peer support through text, chat and email services. Get in touch with a peer support volunteer from Sunday to Friday, 4:00PM to 9:30 PM
TEXT – 647-694-4275
EMAIL – askus@youthline.ca
Medical Emergencies
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
Campus Emergency Services
These emergency services are available to students, faculty, staff and main campus visitors.

Main Campus Security Call (905)525-9140 x 24281
Alternative Phone: (905) 522-4135
Any University Phone: Dial 88
Inside Every Elevator on Campus: Direct Line

Emergency Phones Map View Emergency Phone Map
Emergency phones are located throughout the campus. Pick up the phone and it will directly dial campus security.

Emergency First Response Team (EFRT) Call (905)522-4135
Located in the McMaster University Student Centre room 103, to the right of Compass. Only available on main campus.
On-Campus Services
If you or someone you are with is in need of immediate medical attention, call campus security at (905) 525-9140 x 24281.
Student Wellness Centre Link to website
The Student Wellness Centre is the place on campus for students to address their wellness needs. We provide a range of counselling options, medical services and wellness programs so that students can get the most out of your McMaster experience, academically and personally!
Phone: (905)525-9140 x27700
Off-Campus Services
Sexual Assault Centre - Hamilton (SACHA) Link to website
SACHA supports survivors of sexual assault while working to end violence in our community. Programs include 24/7 support line, counselling, outreach and education.
Location: 75 MacNab St. South, 3rd Floor
Hamilton, Ontario, L8P 3C1
Phone: (24hr Support Line): 905-525-4162
Urgent Care Centre - Main Street West Link to website
If you’re experiencing an illness or injury that isn’t an emergency but can’t wait for an appointment with a family doctor, an urgent care centre is a good option for you.
Hamilton Location: 690 Main St W. Hamilton, ON L8S 1A4
Hours: 9:00am-9:00pm, 7 days a week
Parking rates are a flat $8.00
Phone: 905-521-2100
Urgent Care Centre-King Campus Link to website
If you’re experiencing an illness or injury that isn’t an emergency but can’t wait for an appointment with a family doctor, an urgent care centre is a good option for you.
Hamilton Location: 2757 King St E. Hamilton, ON L8G 5E4
Hours: 8:00am-10:00pm, 7 days a week
Parking rates are a flat $8.00
Phone: (289)895-8580
Mental Health Resources
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
On-Campus Services
If you or someone you are with is in need of immediate medical attention, call campus security at (905) 525-9140 x 24281.
Student Wellness Centre Link to website
The Student Wellness Centre is the place on campus for students to address their wellness needs. We provide a range of counselling options, medical services and wellness programs so that students can get the most out of your McMaster experience, academically and personally!
Phone:(905) 525-9140 Ext. 27700
Off-Campus Services
Barrett Centre for Crisis Support Link to website
Barrett Centre for Crisis Support provides a safe environment in the community and responds to the needs of individuals, 16 years of age or older, who experience a mental health crisis and do not require a hospital stay. Counselling, short-term crisis bed stay and group treatment available.
Confidential and free services 24 hours a day, 365 days a year.
Location: 128 Emerald St S #126, Hamilton, ON L8N 2V5
Phone: (Toll Free) 1.844.777.3571
St. Joseph's Healthcare - Charlton Campus Link to website
St. Joseph’s Healthcare Hamilton (SJHH) is the regional leader in the provision of psychiatric care and research, innovating programs to help radically reduce the disability and stigma associated with mental illness and addiction. Specifically, St. Joseph’s is a leader in the areas of early intervention, outreach services, rehabilitation, recovery and integration into the community.
Location: 50 Charlton Avenue East, Hamilton, ON.
Phone: 905-522-1155
Online/Phone Services
Canadian Mental Health Association Waterloo Wellington Crisis Services Link to website
The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof.
Location: 80 Waterloo Ave, Guelph, ON N1H 0A1
Phone: 1-844-CMHA-WW3
COAST (Available 24/7) Link to website
COAST (Crisis Outreach and Support Team) answers the crisis line 24-7. We try to pick up every call, but occasionally all our lines are busy. Please leave a brief message and we will call you back, usually within 10 minutes.
Phone: (905)972-8338
ConnexOntario Link to website
Provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness and/or gambling – 24/7 confidential and free
Download the free app – ConnexGO – with links to resources, chat, and crisis lines
Phone: 1-866-531-2600
Distress Centre Halton Link to website
Distress Centre Halton provides telephone and online support to people in our community to better cope with crisis, loneliness, and emotional stress. Having the support of a friendly person who cares about your feelings and what you’re going through can make all the difference.
Oakville: 905-849-4541
Burlington: 905-681-1488
North Halton: 905-877-1211
Online : Text & Chat
Outbound: TeleCheck (we call you for a 10 minute check-in)
Distress Centre Niagara Link to website
We provide support to individuals in distress or crisis and education to the Niagara community which assists people to take ownership of personal choices and manage their lives in a healthy manner.
St. Catharines, Niagara Falls And Area: 905-688-3711
Port Colborne, Wainfleet and Area: 905-734-1212
Fort Erie and Area: 905-382-0689
Grimsby, West Lincoln: 905-563-6674
Empower Me (Graduate Students) Link to website
24 hour counselling service funded by the GSA insurance plan.
Phone: 1 (833) 628-5589 (toll-free)
Good2Talk (student help line) Link to website
Free, confidential post-secondary student helpline open 24/7 that provides professional counselling and information and referrals for mental health, addictions and well-being.
Ontario Phone: 1-866-925-5454
Ontario Text: GOOD2TALKON to 686868
Nova Scotia Phone: 1-833-292-3698
Nova Scotia Text: GOOD2TALKNS to 686868
Employee and Family Assistance Program (employees) Link to website
McMaster University is proud to offer the extended benefit of an Employee and Family Assistance Program (EFAP) with our partner, Telus Health.
Individuals can contact Telus Health through their website, app or by phone toll-free, 24 hours a day, 7 days a week to book appointments, or access any EFAP service.
- Toll Free: 1.833.366.4544
- Visit: Telus Health Virtual Platform
- Download: LifeWorks Mobile App
Hope for Wellness Link to website
The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.
Phone and chat counselling is available in English and French. On request, phone counselling is also available in:
- Cree
- Ojibway
- Inuktitut
Phone: 1-855-242-3310
We Speak Student (undergraduate students) Link to website
24 hour counselling service funded by the MSU insurance plan.
Phone: +1 888-985-1552
Women’s Health Resources
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
On-Campus Services
If you or someone you are with is in need of immediate medical attention, call campus security at (905) 525-9140 x 24281.
Sexual Violence Prevention and Response Office Link to website
Supports and informs about sexual, intimate partnership or family violence including rape. Can meet in person and be of assistance in connecting with further resources.
Location: Room 104 University Hall. 1280 Main Street West. Hamilton, Ontario L8S 4K1
Phone- (905)525-9140 ext. 20909
Women + Gender Equity Network (WGEN) Link to website
The MSU Women & Gender Equity Network (WGEN) is a peer support driven service that caters to women, trans folk, people who identify outside the gender binary, gender non-conforming folk and all survivors of sexual and gender-based violence from all gender identities.
Phone: (905)525-9140 x22003
Off-Campus Services
Flamborough Women's Resource Centre Link to website
The Flamborough Women’s Resource Centre offers individual counselling, employment counselling and transitional housing support.
Location: 17 Main St. South, P. O. Box 1499, Waterdown, ON L0R 2H0
Phone: (905)387-8881
Interval House Emergency Shelter Link to website
Interval House provides emergency shelter for women and their children. Emergency transportation may be provided at no cost. The shelter is located at 630 Sanatorium Rd. in Hamilton off of Garth and Mohawk.
24-hour Crisis Line: (905)387-8881 (accepts collect calls)
Martha House Link to website
Martha House is a secure and accessible, 40-bed emergency shelter for women and their children who are homeless and fleeing violence and abuse.
Location: 25 Ray St. North. Hamilton, ON
24-Hour Crisis Line: (905)523-6277
Native Women's Centre Link to website
The Native Women’s Centre provides safe shelter for all women regardless of age, ancestry, culture, place of origin or sexual orientation with or without children who are experiencing crisis in their lives due to family violence, homelessness, or conflict with the law.
Location: 1900 King Street East, P.O. Box 69036, Hamilton, ON L8K 6R4
Phone: 1(905)-664-1114
Sexual Assault Centre - Hamilton (SACHA) Link to website
SACHA supports survivors of sexual assult while working to end violence in our community. Programs include 24/7 support line, counselling, outreach and education.
Location: 75 MacNab St. South, 3rd Floor, Hamilton, ON
Phone: (905)525-4162
Women's Centre of Hamilton Link to website
Women’s Centre of Hamilton offers individual counselling, employment counselling and peer support programming.
Location: 100 Main Street East, Suite 205. Hamilton, ON L8N 3W4
Phone: (905)522-0127
Online/Phone Services
Assaulted Women’s Helpline Link to website
Free, anonymous and confidential telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of abuse.
We provide crisis counselling, safety planning, emotional support, information and referrals accessible 24/7/365.
Phone: 1(866)863-0511
COAST (Available 24/7) Link to website
COAST (Crisis Outreach and Support Team) answers the crisis line 24-7. We try to pick up every call, but occasionally all our lines are busy. Please leave a brief message and we will call you back, usually within 10 minutes.
Phone: (905)972-8338
Employee and Family Assistance Program (employees) Link to website
McMaster University is proud to offer the extended benefit of an Employee and Family Assistance Program (EFAP) with our partner, Telus Health.
Individuals can contact Telus Health through their website, app or by phone toll-free, 24 hours a day, 7 days a week to book appointments, or access any EFAP service.
- Toll Free: 1.833.366.4544
- Visit: Telus Health Virtual Platform
- Download: LifeWorks Mobile App
Hope for Wellness Link to website
The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.
Phone and chat counselling is available in English and French. On request, phone counselling is also available in:
- Cree
- Ojibway
- Inuktitut